Have you ever dreaded a tough conversation at work, unsure how to approach it or what to say? This hand-on course is designed to empower you with the skills and confidence to navigate difficult workplace conversations with professionalism and empathy. With emotional intelligence techniques, and actionable feedback strategies, you’ll learn how to turn challenging discussions into opportunities for growth. By the end of this course, you’ll be equipped to foster positive outcomes and build personal and team resilience.
Learning Outcomes:
Upon completion of this course, learners will be able to:
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Define key elements that lead to difficult conversations in the workplace.
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Apply emotional intelligence skills to enhance communication
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Utilize a step-by-step framework for facilitating difficult conversations.
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Deliver and receive feedback constructively through role-play
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Develop strategies to build personal and team resilience following hard conversations.
- Instructor: Jill Panton
- Instructor: Angela Pomeroy