Course Description
This course is designed to introduce the student to the administrative duties and procedures required in a medical office/hospital setting. Topics covered include reception skills, appointment scheduling, telephone techniques, interpersonal skills, stress management, inventory control, mail processing, and filing and records management procedures. Medical law and ethics are an integral part of the course.
Prerequisites
We strongly recommend the following courses as additional prerequisites: Business English, English 11 or 12
This course is designed to introduce the student to the administrative duties and procedures required in a medical office/hospital setting. Topics covered include reception skills, appointment scheduling, telephone techniques, interpersonal skills, stress management, inventory control, mail processing, and filing and records management procedures. Medical law and ethics are an integral part of the course.
Prerequisites
We strongly recommend the following courses as additional prerequisites: Business English, English 11 or 12
- Instructor: Kelley Khemiri